We hope you love your TRIBU Eyewear purchase.

For online orders, full-priced items may be returned or exchanged within 14 days of delivery, provided they meet the conditions below.

Policy

Returns must be returned undamaged, with ALL original packaging and accessories.   

Please be aware that the cost and responsibility of returning the goods is your responsibility.

Items that are worn or damaged will not qualify for a refund or exchange.

Please return the product in the condition it was received.

Sale / The Vault are final sale items and cannot be returned.

Made-to-order items are final sale and cannot be returned or exchanged.

Do not return your product without first contacting our customer care team.

In-store purchases are exchange only for change of mind.

Returns and Exchanges Process

Simply email info@tribueyewear.co with your Order Number and tell us your reason and request.

Our team will then supply you with a RETURN AUTHORISATION (RA) number

Fill out the RA form and place it in with the return packaging. Securely pack your item(s) in their original packaging and ship back to:

TRIBU Eyewear
312 Oxford St, 
Paddington NSW 2021

For your security we strongly suggest using a trackable and insured postal service. TRIBU will not be responsible for return parcels lost in transit.

Once received, your return will be inspected within 24 hours so we can process your exchange/refund as quickly as possible.

We will send you an email confirming once this is done.

International Returns

Any international customers that wish to return their order will also need to cover any additional duties & taxes assessed by International Customs.